Automate Customer Service & Payment Collection Seamlessly

Power your operations with real-time alerts, automated billing, and self-service support. Keep your customers informed, reduce disputes, and streamline service management, all while lowering operational costs.

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Faster Resolution for Service Requests

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Drop in Late Payments

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Fewer Billing Disputes

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Key Benefits for Utility Providers

Instant Outage & Service Alerts

Keep customers informed with real-time updates on outages, maintenance, and service restorations.

Frictionless Bill Payments

Send personalized payment reminders via WhatsApp, RCS, or SMS with easy-to-use payment links.

AI-Powered Customer Assistance

Automate responses to billing inquiries, service status, and issue reporting, reducing call center load.

Proactive Engagement & Insights

Analyze customer interactions and service trends to optimize messaging strategies and improve satisfaction.

Seamless Issue Reporting

Allow customers to raise complaints, request services, and track resolutions through automated messaging channels.

Why Utility Providers Choose Helo.ai

Predictive & Data-Driven Messaging

Use engagement analytics to anticipate customer concerns and improve communication strategies.

Higher First Contact Resolution

Proactively address customer queries with automated, self-service messaging—reducing the need for multiple interactions.

Omnichannel Customer Communication

Engage customers across SMS, WhatsApp, Email, and Voice—ensuring timely and seamless communication.

Quick & Scalable Deployment

Easily integrate with existing CRM and billing systems for minimal downtime and faster go-live.

See What Our Clients Say About Us

Bajaj Finance has been utilizing Google RCS and SMS services through Vivaconnect, and I must say, it's been a game-changer for our omni communication strategy. The seamless integration, coupled with Vivaconnect's reliable infrastructure, has significantly enhanced our ability to reach and engage with our audience. From delivering important updates to fostering meaningful interactions, Vivaconnect's services have proven instrumental in driving our business forward. Highly recommended!

Mr. Sandarbh Singh

Deputy Manager, Bajaj Finance Ltd

RCS has helped us go beyond traditional text messaging, allowing for interactive, media-rich conversations. With Helo.ai, we've reduced manual interventions by 60% and improved customer response times significantly. This transition has also led to a 30% increase in conversion rates, proving the power of RCS in customer engagement.