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Conversations
Personalised for Billions with AI

From startups to large enterprises, engage effectively using SMS, WhatsApp, RCS, Voice bots, Chatbots, Email, and more.

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Woman tracking jewelry order via WhatsApp Business API

Unified Dashboard, Omnichannel Reach.

RCS

App-like experience in SMS. Enable interactive chats with verified sender IDs, rich media, and buttons. Engage customers seamlessly with Helo.ai's RCS.

WhatsApp

Create lasting connections with WhatsApp API. Automate chats, send rich media, and scale engagement effortlessly for support, offers, and customer relationships.

SMS

Helo.ai's AI-driven, secure SMS ensures high delivery, compliance, and real-time tracking. Send updates, offers, OTPs, and alerts with seamless API integration.

Voicebot

Why make customers press 1, then 2, then 9? Deploy AI- powered voicebots that handle queries seamlessly, engage instantly, resolve queries smartly, and deliver real-time insights.

Email

Send emails that don't get ghosted. Automate, personalize, and track campaigns with Helo.ai. Get insights on opens, clicks, and replies for better engagement.

Broadcast

Smarter Messaging at Scale

Send AI-powered, automated campaigns across SMS, WhatsApp, RCS, and Email. Deliver the right message at the right time and maximise engagement while reducing cost.

AI campaign, WhatsApp, SMS, Email

Shortify

Branded and Trackable Short Links

Generate branded, trackable short URLs to boost click-through rates, optimize SMS costs, and gain real-time insights. Ensure every link delivers measurable impact.

URL Shortener with Analytics

Conversations

AI-Powered Chatbots for Every Channel

Automate customer interactions across WhatsApp, SMS, Web, and more with intelligent, no-code chatbots. Deliver instant, personalized responses at scale.

AI Chatbot for Business

Innovative Solutions Across Industries

Seamless Loan Processing

Automate loan applications, verifications, and approvals with AI-driven messaging for faster approvals.

Real-Time Transaction Alerts

Notify customers instantly about payments, withdrawals, and account activities via secure messaging.

Fast & Reliable OTPs

Deliver 97% OTPs within 10 seconds - 1.5% faster than industry benchmarks for enhanced security and user experience.

Fraud Prevention & Security

Detect fraud instantly with AI-powered alerts, OTP verifications, and secure authentication via Helo Verify.

See What Our Clients Say About Us

Bajaj Finance has been utilizing Google RCS and SMS services through Vivaconnect, and I must say, it's been a game-changer for our omni communication strategy. The seamless integration, coupled with Vivaconnect's reliable infrastructure, has significantly enhanced our ability to reach and engage with our audience. From delivering important updates to fostering meaningful interactions, Vivaconnect's services have proven instrumental in driving our business forward. Highly recommended!

Mr. Sandarbh Singh

Deputy Manager, Bajaj Finance Ltd

RCS has helped us go beyond traditional text messaging, allowing for interactive, media-rich conversations. With Helo.ai, we've reduced manual interventions by 60% and improved customer response times significantly. This transition has also led to a 30% increase in conversion rates, proving the power of RCS in customer engagement.

Mr. Srikrishna Moorthy

Executive Vice President, Kotak Mahindra Bank.

Bajaj Finance has been utilizing Google RCS and SMS services through Vivaconnect, and I must say, it's been a game-changer for our omni communication strategy. The seamless integration, coupled with Vivaconnect's reliable infrastructure, has significantly enhanced our ability to reach and engage with our audience. From delivering important updates to fostering meaningful interactions, Vivaconnect's services have proven instrumental in driving our business forward. Highly recommended!

Mr. Sandarbh Singh

Deputy Manager, Bajaj Finance Ltd

RCS has helped us go beyond traditional text messaging, allowing for interactive, media-rich conversations. With Helo.ai, we've reduced manual interventions by 60% and improved customer response times significantly. This transition has also led to a 30% increase in conversion rates, proving the power of RCS in customer engagement.

Mr. Srikrishna Moorthy

Executive Vice President, Kotak Mahindra Bank.

Bajaj Finance has been utilizing Google RCS and SMS services through Vivaconnect, and I must say, it's been a game-changer for our omni communication strategy. The seamless integration, coupled with Vivaconnect's reliable infrastructure, has significantly enhanced our ability to reach and engage with our audience. From delivering important updates to fostering meaningful interactions, Vivaconnect's services have proven instrumental in driving our business forward. Highly recommended!

Mr. Sandarbh Singh

Deputy Manager, Bajaj Finance Ltd

RCS has helped us go beyond traditional text messaging, allowing for interactive, media-rich conversations. With Helo.ai, we've reduced manual interventions by 60% and improved customer response times significantly. This transition has also led to a 30% increase in conversion rates, proving the power of RCS in customer engagement.

Mr. Srikrishna Moorthy

Executive Vice President, Kotak Mahindra Bank.

Bajaj Finance has been utilizing Google RCS and SMS services through Vivaconnect, and I must say, it's been a game-changer for our omni communication strategy. The seamless integration, coupled with Vivaconnect's reliable infrastructure, has significantly enhanced our ability to reach and engage with our audience. From delivering important updates to fostering meaningful interactions, Vivaconnect's services have proven instrumental in driving our business forward. Highly recommended!

Mr. Sandarbh Singh

Deputy Manager, Bajaj Finance Ltd

RCS has helped us go beyond traditional text messaging, allowing for interactive, media-rich conversations. With Helo.ai, we've reduced manual interventions by 60% and improved customer response times significantly. This transition has also led to a 30% increase in conversion rates, proving the power of RCS in customer engagement.

Mr. Srikrishna Moorthy

Executive Vice President, Kotak Mahindra Bank.

Bajaj Finance has been utilizing Google RCS and SMS services through Vivaconnect, and I must say, it's been a game-changer for our omni communication strategy. The seamless integration, coupled with Vivaconnect's reliable infrastructure, has significantly enhanced our ability to reach and engage with our audience. From delivering important updates to fostering meaningful interactions, Vivaconnect's services have proven instrumental in driving our business forward. Highly recommended!

Mr. Sandarbh Singh

Deputy Manager, Bajaj Finance Ltd

RCS has helped us go beyond traditional text messaging, allowing for interactive, media-rich conversations. With Helo.ai, we've reduced manual interventions by 60% and improved customer response times significantly. This transition has also led to a 30% increase in conversion rates, proving the power of RCS in customer engagement.

Mr. Srikrishna Moorthy

Executive Vice President, Kotak Mahindra Bank.

Take the first step to better customer engagement

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What's in the Spotlight

Vikram Raichura on the DPDP

From Compliance to Conversation: Vikram Raichura on the DPDP Era of Customer Engagement

In a new guest column for MediaNews4U, Helo.ai Founder & MD Vikram Raichura argues that the DPDP Act is not a constraint on customer communication — it is a blueprint for doing it better. The piece explores how consent-driven engagement, first-party data, and AI-powered messaging are reshaping how Indian brands build trust and have meaningful conversations at scale.

Best Use of Automation in CX

Helo.ai Wins ‘Best Use of Automation in CX’ at Smart CX Summit & Awards 2026

Helo.ai by VivaConnect has been recognized for its innovation in customer experience, winning the “Best Use of Automation in CX” award at the Smart CX Summit & Awards 2026 in Mumbai. The company also participated as the official Communication Partner, showcasing how AI-powered automation is transforming modern customer engagement.

CX Strategy Summit

Helo.ai Honored at CX Strategy Summit 2026 for Seamless Omnichannel Experts Strategy

The CX Strategy Summit & Awards 2026 in Mumbai brought together industry leaders to explore the future of customer experience driven by AI, data, and omnichannel engagement. Helo.ai participated as a Silver Partner, with AVP Engineering Jitendra Rana sharing insights on moving from data dashboards to intelligent decision engines that enable proactive, personalized CX. The event concluded on a high note for Helo.ai as it received the “Seamless Omnichannel Experts Strategy” award, recognizing its innovation in delivering unified, AI-powered customer communication across channels.

What Are Industry Leaders Reading

How to Reduce Fake COD Orders

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How to Reduce Fake COD Orders Without Hurting Conversion

Fake COD orders can increase RTO losses, block inventory, and hurt ecommerce profitability for D2C brands. But restricting COD too aggressively can reduce conversions and impact genuine customers. This guide explains how to reduce fake COD orders using smart verification workflows, order risk scoring, OTP confirmation, address validation, and selective fraud prevention strategies while keeping the customer experience smooth.

Shriya Bajpai

May 29, 2026•3mins

How Fast Customer Support Increases

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How Fast Customer Support Increases D2C Sales

Fast customer support can directly impact D2C sales and conversions. When customers get quick answers about delivery, returns, sizing, or product details, they are more likely to complete their purchase instead of leaving the site. This guide explains how faster response times improve customer trust, reduce purchase friction, increase ecommerce conversions, and help D2C brands turn support conversations into revenue opportunities.

Shriya Bajpai

May 29, 2026•3mins

How to Recover Failed Payments Automatically

Whatsapp / All

How to Recover Failed Payments Automatically

Failed payments do not always mean lost customers. Many ecommerce transactions fail because of temporary issues like UPI timeouts, bank-side failures, OTP problems, or session expiry — even when customer intent is still high. This guide explains how ecommerce and D2C brands can recover failed payments automatically using WhatsApp recovery flows, payment retry systems, smart reminders, and automated checkout recovery journeys to reduce revenue loss and improve conversions.

Shriya Bajpai

May 29, 2026•8mins