Helo.ai (by VivaConnect / Viva Connect Private Limited) is a CPaaS platform that helps businesses engage customers across multiple channels. It offers WhatsApp Business API, SMS API, Voice API, Email API, RCS business messaging, AI chatbots, and omnichannel customer engagement from a single platform.

CPaaS stands for Communications Platform as a Service. It is a delivery model that lets businesses add real-time communication features such as SMS, voice, WhatsApp, email, and RCS to their apps and workflows through APIs, without building or maintaining their own communication infrastructure.

Which communication channels does Helo.ai support?

Helo.ai supports WhatsApp Business API, SMS, Voice, Email, and RCS business messaging, along with AI chatbots and OTP/two-factor authentication, all managed through a single omnichannel platform.

Is Helo.ai a WhatsApp Business API provider?

Yes. Helo.ai provides the WhatsApp Business API, enabling businesses to send notifications, run conversational commerce, and support customers at scale on WhatsApp, alongside other channels like SMS, Voice, Email, and RCS.

Helo.ai is used by businesses of all sizes that need to communicate with customers at scale, including sectors such as banking and finance, e-commerce and retail, healthcare, travel, and education, for use cases like OTP delivery, alerts, marketing, and customer support.

Where is Helo.ai based and who owns it?

Helo.ai is operated by Viva Connect Private Limited and is headquartered in Andheri (E), Mumbai, Maharashtra, India. It was founded by Vikram Raichura, who serves as Founder and Managing Director.

Conversations
Personalised for Billions with AI

From startups to large enterprises, engage effectively using SMS, WhatsApp, RCS, Voice bots, Chatbots, Email, and more.

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Woman tracking jewelry order via WhatsApp Business API

Unified Dashboard, Omnichannel Reach.

RCS

App-like experience in SMS. Enable interactive chats with verified sender IDs, rich media, and buttons. Engage customers seamlessly with Helo.ai's RCS.

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Create lasting connections with WhatsApp API. Automate chats, send rich media, and scale engagement effortlessly for support, offers, and customer relationships.

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SMS

Helo.ai's AI-driven, secure SMS ensures high delivery, compliance, and real-time tracking. Send updates, offers, OTPs, and alerts with seamless API integration.

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Voicebot

Why make customers press 1, then 2, then 9? Deploy AI- powered voicebots that handle queries seamlessly, engage instantly, resolve queries smartly, and deliver real-time insights.

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Email

Send emails that don't get ghosted. Automate, personalize, and track campaigns with Helo.ai. Get insights on opens, clicks, and replies for better engagement.

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Broadcast

Smarter Messaging at Scale

Send AI-powered, automated campaigns across SMS, WhatsApp, RCS, and Email. Deliver the right message at the right time and maximise engagement while reducing cost.

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Shortify

Branded and Trackable Short Links

Generate branded, trackable short URLs to boost click-through rates, optimize SMS costs, and gain real-time insights. Ensure every link delivers measurable impact.

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Conversations

AI-Powered Chatbots for Every Channel

Automate customer interactions across WhatsApp, SMS, Web, and more with intelligent, no-code chatbots. Deliver instant, personalized responses at scale.

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Innovative Solutions Across Industries

Seamless Loan Processing

Automate loan applications, verifications, and approvals with AI-driven messaging for faster approvals.

Real-Time Transaction Alerts

Notify customers instantly about payments, withdrawals, and account activities via secure messaging.

Fast & Reliable OTPs

Deliver 97% OTPs within 10 seconds - 1.5% faster than industry benchmarks for enhanced security and user experience.

Fraud Prevention & Security

Detect fraud instantly with AI-powered alerts, OTP verifications, and secure authentication via Helo Verify.

See What Our Clients Say About Us

Using Helo.ai for our SMS and WhatsApp-led D2C campaigns, we have been able to scale volumes over the last 18 months without a proportional increase in cost. WhatsApp Flows, in particular, has helped reduce our cost per appointment by 65% or more by allowing customers to book housing loan appointments directly within WhatsApp. Helo.ai has been a dependable partner in supporting efficient, cost-conscious growth.

Mr. Roch Dsilva

Head - D2C and Marketing Technology , Aditya Birla Capital Digital

Bajaj Finance has been utilizing Google RCS and SMS services through Vivaconnect, and I must say, it's been a game-changer for our omni communication strategy. The seamless integration, coupled with Vivaconnect's reliable infrastructure, has significantly enhanced our ability to reach and engage with our audience. From delivering important updates to fostering meaningful interactions, Vivaconnect's services have proven instrumental in driving our business forward. Highly recommended!

Mr. Sandarbh Singh

Deputy Manager, Bajaj Finance Ltd

RCS has helped us go beyond traditional text messaging, allowing for interactive, media-rich conversations. With Helo.ai, we've reduced manual interventions by 60% and improved customer response times significantly. This transition has also led to a 30% increase in conversion rates, proving the power of RCS in customer engagement.

Mr. Srikrishna Moorthy

Executive Vice President, Kotak Mahindra Bank.

Mr. Roch Dsilva

Head - D2C and Marketing Technology , Aditya Birla Capital Digital

Mr. Sandarbh Singh

Deputy Manager, Bajaj Finance Ltd

Mr. Srikrishna Moorthy

Executive Vice President, Kotak Mahindra Bank.

Mr. Roch Dsilva

Head - D2C and Marketing Technology , Aditya Birla Capital Digital

Take the first step to better customer engagement

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What's in the Spotlight

Helo.ai Launches Helo Convo: One Platform for AI Chat and AI Voice, With Enterprise Agents You Build From a Single Prompt

Unveiled at the Meta WhatsApp Business Summit 2026, Helo Convo unifies chat and voice across 15+ channels and lets any business turn a single prompt into a live AI agent in five minutes that resolves customer queries end to end, across text and voice.

WhatsApp Username Rollout Paused in India: Why the Fraud Debate Is Really About Verified Identity

India has asked WhatsApp to pause its new usernames feature over fraud and impersonation concerns. Helo.ai Founder & MD Vikram Raichura explains why the real issue for businesses isn't privacy it's proving who's actually messaging you.

How VivaConnect's iVote Platform Inspired Helo.ai's AI Conversations

Long before AI-powered customer engagement became mainstream, VivaConnect was solving accessibility challenges through missed-call technology. This story explores how the company's iVote platform helped millions participate regardless of device or location, and how that same philosophy continues today through Helo.ai's conversational AI platform.

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What Are Industry Leaders Reading

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WhatsApp API Error Code 3: Capability and Permission Issues Explained

WhatsApp API Error Code 3 usually points to a capability or permission issue. Learn how to check your token, restore the required API scopes, and fix authorization problems without unnecessary retries.

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Aug 25, 2026•8mins

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WhatsApp API Errors 200 to 299: The Permission Range

WhatsApp API errors 200–299 are permission failures caused by missing or revoked access. Learn how to identify the exact issue, restore API permissions, and prevent recurring authorization errors.

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Aug 25, 2026•7mins

Whatsapp / All

WhatsApp API Error Code 10: Restore Permissions

WhatsApp API Error Code 10 usually points to missing or revoked permissions. Learn what causes it, how to restore access, and prevent it from happening again.

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Aug 25, 2026•7mins

Conversations
Personalised for Billions with AI

Conversations

Unified Dashboard, Omnichannel Reach.

RCS

WhatsApp

SMS

Voicebot

Email

Smarter Messaging at Scale

Branded and Trackable Short Links

AI-Powered Chatbots for Every Channel

Innovative Solutions Across Industries

See What Our Clients Say About Us

Mr. Roch Dsilva

Ms. Shraddha Samant

Mr. Sandarbh Singh

Mr. Srikrishna Moorthy

Mr. Roch Dsilva

Ms. Shraddha Samant

Mr. Sandarbh Singh

Mr. Srikrishna Moorthy

Mr. Roch Dsilva

Ms. Shraddha Samant

Take the first step to better customer engagement

What's in the Spotlight

What Are Industry Leaders Reading

WhatsApp API Error Code 3: Capability and Permission Issues Explained

WhatsApp API Errors 200 to 299: The Permission Range

WhatsApp API Error Code 10: Restore Permissions

ConversationsPersonalised for Billions with AI

Conversations

Unified Dashboard, Omnichannel Reach.

RCS

WhatsApp

SMS

Voicebot

Email

Smarter Messaging at Scale

Branded and Trackable Short Links

AI-Powered Chatbots for Every Channel

Innovative Solutions Across Industries

See What Our Clients Say About Us

Mr. Sandarbh Singh

Take the first step to better customer engagement

What's in the Spotlight

What Are Industry Leaders Reading

WhatsApp API Error Code 3: Capability and Permission Issues Explained

WhatsApp API Errors 200 to 299: The Permission Range

WhatsApp API Error Code 10: Restore Permissions

Conversations
Personalised for Billions with AI