Mumbai, India — July 7, 2026 Helo.ai by Vivaconnect today launched Helo Convo, an enterprise conversational-AI and CCaaS platform that brings AI Chat and AI Voice together in one system — and lets any business build a working AI agent from a single prompt, then deploy it live in under five minutes. The platform was unveiled at the Meta WhatsApp Business Summit 2026 at the Reliance Jio Convention Centre, BKC, Mumbai. In trials with enterprises that connected Helo Convo to their core systems — ERP, CRM, knowledge bases and resolution playbooks the agent resolved customer queries end to end, without a human handoff.

Helo Convo is not a chatbot. It is an AI agent platform that understands a customer's request, pulls live data from the systems a business already runs on, takes the necessary action, and confirms the outcome — across WhatsApp, web, voice and 15+ other channels, in both text and speech.

The CX challenge

Customer expectations have moved to 24/7, instant, and personal — while the cost of meeting them with human contact centres keeps rising. Most enterprises have tried to close the gap by bolting on more tools, but chat and voice still live in separate, disconnected systems. The result is a customer experience that is fragmented, expensive, and slow.

CX now needs two things at once: automation and intelligence. Helo Convo is built to deliver both — replacing the ticket-and-queue model with AI agents that resolve requests inside the conversation, and unifying chat and voice on a single platform so nothing falls between the two.

How it works: from a prompt to a live agent in five minutes

Helo Convo collapses what used to take weeks of development into minutes of setup. There are five steps:

1. Describe the agent in a prompt. Write, in plain language, what the agent should do — "handle order tracking and returns for my store," or "answer EMI and card-blocking queries for my customers." No coding, no specification documents.
2. Connect your systems. Link the tools the business already runs on — CRM, ERP, order database, knowledge base — through native integrations or APIs, so the agent acts on live data instead of static scripts.
3. Refine with no code. Shape workflows in a drag-and-drop builder. Business teams adjust logic, tone and escalation rules themselves — no engineering queue, no consultants.
4. Go live across channels. Publish the agent to WhatsApp, web, voice and 15+ channels in under five minutes.
5. Resolve, then improve. The agent resolves queries end to end, while built-in analytics on CSAT, engagement and performance show exactly what to optimize next.

The shift that matters is not only what Helo Convo does, but who can build it: the people who own the customer experience can now ship the agent that delivers it.

Two nodes, one platform: AI Chat + AI Voice

Helo Convo is built on two connected nodes that share the same agents, data and inbox.

AI Chat automates messaging across WhatsApp, web and 15+ channels. It includes a no-code bot builder for drag-and-drop workflows, a OneView inbox that brings every conversation onto a single screen, seamless escalation from bot to human the moment a live agent is needed, and analytics covering CSAT, engagement and performance.

AI Voice (CCaaS) extends the same intelligence to the phone. An AI voicebot handles inbound and outbound calls instantly, with real-time speech-to-text and text-to-speech for natural understanding and response, multilingual support across 50+ languages, and reach into WhatsApp Voice and Telco channels. Complex calls escalate to live agents seamlessly, with full context — turning a traditional call centre into an AI-first contact centre.

Because both nodes run on one platform, a customer can move from a WhatsApp message to a phone call to a live agent without ever losing history or starting over.

One agent runs the entire customer journey

Traditional bots handle a single task and stop. Helo Convo runs the full customer lifecycle from one place:

• Lead capture and onboarding — qualify, guide and activate new customers automatically.
• Sales and payments — recommend, transact and collect inside the conversation.
• Support and resolution — answer, act and close the request end to end.
• Retention and feedback — re-engage customers and capture insight after every interaction.

Whenever a human touch is genuinely needed, the conversation is handed to a live agent with the full history intact — so the customer never repeats themselves, and the agent starts with complete context.

What Helo Convo delivers

• One-prompt agent creation — build a production agent with zero code.
• Live in under five minutes — from a written prompt to a deployed agent.
• End-to-end resolution — resolves requests inside the conversation instead of routing them to a queue.
• Omnichannel reach — WhatsApp, web, voice, WhatsApp Voice, Telco and 15+ channels.
• AI Chat + AI Voice in one platform — shared agents, data and inbox across text and speech.
• 50+ languages — regional and global, across both chat and voice.
• Up to 5,000 simultaneous WhatsApp conversations — absorb demand spikes without adding headcount.
• OneView inbox — every conversation, bot and human, on a single screen.
• No-code bot builder — drag-and-drop workflows for business teams.
• Native integrations — Salesforce, HubSpot, Zoho, Shopify and custom APIs.
• Flexible deployment — cloud or on-premise.
• Enterprise-grade security — ISO 27001 and SOC 2 certified.
• Built-in analytics — CSAT, engagement and performance insights.

Built for every customer-facing industry

Helo Convo is designed for the sectors where conversation volume and resolution speed define the customer relationship:

• BFSI — fraud alerts, card blocking, EMI support and call-centre deflection.
• E-commerce and D2C — order tracking, returns and multilingual support at scale.
• Utilities — bill reminders, outage updates and automated customer care.
• Retail — loyalty updates, personalized offers and 24/7 voice and chat support.

The business impact

By resolving in the conversation rather than routing to a queue, Helo Convo changes the economics of customer experience. Enterprises using Helo.ai's platform see up to 80% faster response times, a 30–40% reduction in contact-centre costs, and up to 3× improvement in ROI — moving customer support from a cost centre to a growth engine.

For the CXO, the value compounds across four fronts: cost efficiency (less dependence on large agent teams), scalability (handling spikes without additional infrastructure), customer experience (faster, personalized, multilingual support), and strategic transformation (a support function reimagined as a CX engine).

Why Helo Convo is different

Most platforms are either bot-only or agent-only, and either chat or voice. Helo Convo unifies all of it:

• Chat and voice under one AI-first platform — not two disconnected systems stitched together.
• AI and live-agent synergy — not bot-only, not agent-only, but the best of both, with clean handoffs in either direction.
• Enterprise-grade scale — millions of conversations handled securely.
• Part of a larger suite — Helo Convo connects with Helo.ai's Broadcast and Clarity products, with Verify coming soon, forming an AI-first omnichannel CPaaS + CCaaS stack.

In the founder's words

"Customer support didn't die — it evolved," said Vikram Raichura, Founder & CEO, Helo.ai by Vivaconnect. "For years, enterprises tried to fix a broken model with more chatbots, more agents and more tickets. Helo Convo is what comes next: an AI employee that doesn't ask customers to wait, doesn't route them through menus, and doesn't file tickets. It just resolves. And the best part — any business user can build one in five minutes with a single prompt. No code. No consultants. No IT queue."

Availability

Helo Convo is available to enterprises now. It made its public debut at Booth 23, Meta WhatsApp Business Summit 2026, where attendees built a working AI agent from a single prompt on the spot.

To see Helo Convo in action for your business, book a demo.