Helo.ai Takes the Spotlight as Gold Partner at CX Excellence Awards 2025 by Quantic Business Media

August 2025 – At the 6th Edition of the CX Excellence Awards 2025, hosted at Aloft ORR Hotel, Bengaluru by Quantic Business Media Pvt. Ltd., Helo.ai by VivaConnect made headlines as a proud Gold Partner, with its leaders driving conversations on the future of customer experience and presenting key awards.

Meet the Helo.ai Team Present at the Event

The Helo.ai delegation included Ankit Tanna, Prashant Gadekar, Rohit Singh, Ritesh Das, and Tuhin Sikdar, representing the company’s united commitment to AI-powered, omnichannel CPaaS solutions.

Their presence as a Gold Partner highlighted Helo.ai’s leadership role in enabling enterprises across BFSI, fintech, retail, and other sectors to deliver seamless customer engagement at scale.

Ankit Tanna also a penalist at the Event Got Featured Across Top News Platforms

Representing Helo.ai on the panel, Ankit Tanna VP - Product & Engineering delivered a powerful message that resonated with CX leaders:

“CX should not be designed just for screens. It should be designed for real life.”

He highlighted the importance of continuity across touchpoints, personalization with memory, and human-centered frameworks to shape the next era of customer engagement.

His remarks struck a chord and were widely featured across Dailyhunt, Hindustan Metro, Republic News India, The Indian Bulletin, Newsmint24, News Mirror, Metro City News, Bharat Mirror, and India News24, showcasing Helo.ai’s thought leadership at the event.

Gujarat Titans Win Big for Personalisation, Award Presented by Prashant Gadekar

The Gujarat Titans took home the award for “Best Use of Personalisation to Elevate the Customer Journey (Sports),” applauded for their innovative approach to fan engagement.

The award was proudly presented by Prashant Gadekar, VP & Regional Head – Business Development at Helo.ai. Reflecting Helo.ai’s vision, he noted:

“In sports or any other industry, the future of engagement is personal, multi-channel, and data-driven.”

Prashant’s role in the ceremony and his industry insights were also featured across leading publications, reinforcing Helo.ai’s voice in shaping personalization-driven CX.

Gold Partnership Underscores Leadership Role

For Helo.ai, the Gold Partnership was more than sponsorship — it was a statement of its growing influence. From award presentations to thought leadership panels, the company demonstrated how its AI-first, omnichannel CPaaS approach is transforming CX into a continuous, compliant, and human-centered journey.

With every headline earned and every conversation sparked, Helo.ai reinforced its position as a trusted partner for enterprises reimagining customer engagement.

Recent News

From Compliance to Conversation: Vikram Raichura on the DPDP Era of Customer Engagement

In a new guest column for MediaNews4U, Helo.ai Founder & MD Vikram Raichura argues that the DPDP Act is not a constraint on customer communication — it is a blueprint for doing it better. The piece explores how consent-driven engagement, first-party data, and AI-powered messaging are reshaping how Indian brands build trust and have meaningful conversations at scale.

Helo.ai Wins ‘Best Use of Automation in CX’ at Smart CX Summit & Awards 2026

Helo.ai by VivaConnect has been recognized for its innovation in customer experience, winning the “Best Use of Automation in CX” award at the Smart CX Summit & Awards 2026 in Mumbai. The company also participated as the official Communication Partner, showcasing how AI-powered automation is transforming modern customer engagement.

Helo.ai Honored at CX Strategy Summit 2026 for Seamless Omnichannel Experts Strategy

The CX Strategy Summit & Awards 2026 in Mumbai brought together industry leaders to explore the future of customer experience driven by AI, data, and omnichannel engagement. Helo.ai participated as a Silver Partner, with AVP Engineering Jitendra Rana sharing insights on moving from data dashboards to intelligent decision engines that enable proactive, personalized CX. The event concluded on a high note for Helo.ai as it received the “Seamless Omnichannel Experts Strategy” award, recognizing its innovation in delivering unified, AI-powered customer communication across channels.