Helo.ai has been recognized for its innovation in customer experience, winning the “Best Use of Automation in CX” award at the recently concluded Smart CX Summit & Awards 2026.

Hosted by Brainalytics, the 10th edition of the Smart CX Summit & Awards 2026 brought together leading brands, CX leaders, and technology innovators to discuss how automation and AI are reshaping customer engagement.

Amid strong competition and standout case studies from across industries, Helo.ai’s approach to automation stood out for one simple reason — it solves real customer communication problems at scale.

Turning Conversations into Experiences

Customer experience today isn’t just about responding faster it’s about responding smarter. Helo.ai has been helping businesses do exactly that by enabling:

• Seamless automation across channels like WhatsApp, SMS, and more
• Real-time, personalized customer interactions
• Scalable communication without losing the human touch

The award recognizes how Helo.ai is bridging the gap between automation and meaningful engagement, helping brands move beyond generic responses to truly conversational experiences.

More Than a Winner — A Communication Partner

Helo.ai didn’t just take home an award. It also played a key role as the official Communication Partner for the event.

From powering timely updates to enabling smooth communication flows, Helo.ai supported the summit experience behind the scenes—making interactions more efficient for attendees and organizers alike.

A Moment That Reflects a Bigger Shift

Events like the Smart CX Summit & Awards 2026 are a reminder that customer expectations are evolving fast. Businesses are no longer asking if they should automate—they’re asking how to do it right.

Helo.ai’s recognition highlights a growing shift in the industry:

👉 Automation isn’t about replacing conversations—it’s about making them better, faster, and more relevant.

Leadership Team on Ground

The event also saw active participation from Helo.ai’s leadership and business teams, engaging with industry peers and exploring collaboration opportunities:

• Prashant Gadekar – VP & Regional Head, Customer Experience
• Vidisha Sethi – Sr. Manager, Marketing & Partnerships
• Rhitwik Vashishtha – Sr. Manager, Business Development
• Ritesh Das – Account Manager
• Tuhin Sikdar – Sr. Manager, Business Development
• Rohit Singh – Brand & Marketing Manager

Their presence highlighted Helo.ai’s commitment to building strong relationships within the CX ecosystem.

What’s Next

For Helo.ai, this win is not just a milestone—it’s momentum.

As businesses continue to invest in AI and conversational platforms, Helo.ai remains focused on building solutions that are not only powerful but also practical—helping teams deliver better customer experiences without added complexity.