11th Edition Smart CX Summit & Awards 2026
Discover Helo.ai at Smart CX Summit & Awards 2026, where AI-powered chat and voice agents bring seamless, context-aware customer experiences.
Where can you find us
About the event
The 11th Edition Smart CX Summit & Awards 2026 by The Brainalytics gathers CX leaders, contact centre heads and digital transformation teams to look at how omnichannel engagement is reshaping customer service. Keynotes, panels and an exhibition floor, closing with the CX awards.
Focal points
Helo.ai is the Communication Partner at the Smart CX Summit & Awards 2026. Catch us at Booth 3, Radisson Hotel, Gurugram, Udyog Vihar on 21 August 2026, the same booth as the Bharat NBFC & FinTech Summit the day before.
What you'll see at our booth
Five minutes, one prompt, a working AI agent. Built with Helo Convo, with no code.
The part worth staying for is what happens next. Start a conversation on chat, pick it up on voice, and watch the context travel with it. Convo agents understand what the customer wants rather than matching phrases, which is why the handover does not force anyone to repeat themselves.
Catch us on the panel
Our team joins a panel at the summit to talk about deploying AI agents in the real world, where the lines are noisy, the customers switch languages, and the demo conditions do not apply.
Why it matters for CX leaders
A customer should not get a worse answer because they chose WhatsApp over the phone. AI chat and voice sit on one platform with one dashboard, so a conversation that starts as a message and becomes a call carries its context with it, and your team maintains one set of logic instead of one per channel.
Come say Helo at Booth 3.
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