India CX Summit & Awards 2026 by Synnex
Meet Helo.ai at India CX Summit & Awards 2026, showcasing AI-powered chat and voice agents built to improve customer experience across 15+ channels.
Where can you find us
About the event
The India Customer Excellence (CX) Summit & Awards 2026, organised by Synnex Group, is a one-day gathering built around customer service excellence, bringing banking, insurance and telecom together from across India. The agenda runs across topic-specific stages covering AI and data in CX personalisation, omnichannel integration, agentic AI, and the future of contact centres as a blended workforce of AI and human agents. The day closes with an awards ceremony recognising achievement across customer experience categories.
Focal points
Helo.ai is the Exhibit Partner at the India CX Summit & Awards 2026, and we would love to see you there.
Catch us at Booth 5, Hotel Radisson Blu, Dwarka, New Delhi on 12 August 2026, where customer experience takes centre stage.
What you'll see at our booth
Helo Convo: Come watch us build an AI agent from scratch. One prompt in, five minutes later a working agent taking real conversations across chat and voice, on 15+ channels including WhatsApp, RCS and SMS.
Then try to trip it up. Convo agents work out what the customer actually means rather than matching keywords, so they hold context when someone changes their mind mid-sentence, asks three things at once, or starts in the middle. That is the part worth seeing in person.
Catch us on the panel
Our team will be on the panel. Bring the questions you would rather ask off the record.
Why it matters for CX leaders
You are being asked to do two things that usually pull against each other: answer every customer instantly, in the channel they picked, and bring the cost per contact down while you do it.
Helo.ai is built for that squeeze. Convo agents understand customer intent rather than pushing people through a script, so more conversations end in a resolution instead of a transfer. AI chat and AI voice sit on one platform with every channel in one dashboard, so the right customer gets reached at the right moment without your headcount having to scale alongside your volume.
Come say Helo at Booth 5.
.jpeg&w=828&q=75)
%20(1).png&w=828&q=75)
.png&w=828&q=75)