Helo.ai at Smart CX Summit & Awards 2026
Helo.ai by VivaConnect is proud to be the Communication Partner for the Smart CX Summit & Awards 2026, a leading platform bringing together CX leaders and innovators shaping the future of customer experience through AI and automation.
Where can you find us
About the event
The Smart CX Summit & Awards 2026 is a leading customer experience conference that brings together CX leaders, technology innovators, and enterprises to explore how customer engagement is evolving in the era of artificial intelligence. The event focuses on key themes such as conversational AI, automation, omnichannel communication, and digital-first customer experiences. It serves as a platform for industry experts to share insights, real-world use cases, and strategies that are shaping the future of CX across industries.
Focal points
The Smart CX Summit & Awards 2026 is a premier gathering for customer experience leaders, focused on redefining how brands connect with customers in a digital-first world. With rapid advancements in AI and automation, the event highlights how businesses are shifting from traditional communication models to intelligent, real-time, and conversational engagement systems.
The summit brings together industry decision-makers, CX professionals, and technology providers to explore how conversational AI, automation, and omnichannel strategies are improving customer journeys and driving measurable business impact.
Helo.ai Participation
Helo.ai by VivaConnect is proud to participate as the Communication Partner at the Smart CX Summit & Awards 2026.
At the event, Prashant Gadekar (VP & Regional Head – Customer Experience) will be speaking on “Conversational AI in CX”, sharing practical insights on how AI is transforming customer engagement, improving operational efficiency, and enabling businesses to scale personalized communication across channels.
Our leadership team will also be present at the event to engage with CX leaders and explore collaboration opportunities:
- Prashant Gadekar – VP & Regional Head, Customer Experience
- Vidisha Sethi – Sr. Manager, Marketing & Partnerships
- Rhitwik Vashishtha – Sr. Manager, Business Development
- Ritesh Das – Account Manager
- Tuhin Sikdar – Sr. Manager, Business Development
- Rohit Singh – Brand & Marketing Manager
Event Details
- Date: April 24th, Friday
- Time: 8:30 AM – 5:30 PM
- Venue: Aloft Bengaluru, Outer Ring Road
- Booth: No. 2
Book a Meeting
We’re open to meeting CX leaders, marketers, and enterprises looking to scale their customer communication strategies.
📩 Book your meeting now: sales@helo.ai
Helo.ai at Smart CX Summit & Awards 2026
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